Scuff on crystal

[RedsBluesGreens]

I had some good news today, I sent Emily in C/S a couple of pictures over the weekend of the missing AR coating, she has said it looks like an anomaly from manufacture & if I send the watch to them they will replace it FOC.
To say I am very pleased is an understatement, well done Bremont.

That's brilliant news, as I suspected - both the issue, and the swift rectifying of it! Let us know how you get on, and when it is returned!

J.

[geezerbutler]

Glad you're getting this fixed FOC. I had the same issue with my MBII a few years ago and had to pay for a new crystal.

[Lancaster]

I had some good news today, I sent Emily in C/S a couple of pictures over the weekend of the missing AR coating, she has said it looks like an anomaly from manufacture & if I send the watch to them they will replace it FOC.
To say I am very pleased is an understatement, well done Bremont.

Nice one.Ask for some beers too, you never know2��

[Bounce]

Nice one.Ask for some beers too, you never know2��

I think it should be me that buys Emily a box of chocolates for sorting it it out.

[Lancaster]

I think it should be me that buys Emily a box of chocolates for sorting it it out.

You certainly can't fault the customer service can you.

[Bounce]

Just had an email from customer services to say that they now want to charge me £245 to replace the Crystal.

I had already told them in my first email that I wouldn't pay to have it replaced until service time & then when they saw the pictures they told me to send it in & they would replace it FOC.

I am not very happy about this as I feel I have been misled, there was no mention of maybe a charge, or if we inspect it & find etc etc, just that they would replace FOC.

I feel a bit annoyed about this as it has cost me to send it in to them for what is a complete waste of time.

Sorry for the rant, but as I say I feel misled over this & they have gone down a bit in my estimation at the moment.

[RedsBluesGreens]

Just had an email from customer services to say that they now want to charge me £245 to replace the Crystal.

I had already told them in my first email that I wouldn't pay to have it replaced until service time & then when they saw the pictures they told me to send it in & they would replace it FOC.

I am not very happy about this as I feel I have been misled, there was no mention of maybe a charge, or if we inspect it & find etc etc, just that they would replace FOC.

I feel a bit annoyed about this as it has cost me to send it in to them for what is a complete waste of time.

Sorry for the rant, but as I say I feel misled over this & they have gone down a bit in my estimation at the moment.

Crikey, this is a pickle. Can you not refer them back to your previous communication where they said they would do it FOC?

J.

[Bounce]

Crikey, this is a pickle. Can you not refer them back to your previous communication where they said they would do it FOC?

J.

That is exactly what I have done, but as yet not heard back. I must say I am not holding my breath.

I just feel a bit deceived as I told them I wouldn't pay for a replacement before I sent it & they said it was an anomaly from manufacture & to send it in.

[Lancaster]

Fingers crossed everything is sorted and you're not out of pocket after the original message

[Bounce]

Good news this afternoon, C/S emailed me & apologised for the mix up.

Apparently they shouldn't have approved the replacement Crystal until the diagnostics team had inspected it, they still can't determine if it is a manufacturing fault or damage caused by a blow (I am sure I would have noticed a blow).

Anyway they have agreed to replace the Crystal FOC again & turn around is about 4 weeks. Really happy that they have put things right, but I am going to miss it.