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Thread: Scuff on crystal

  1. #11
    Moderator RedsBluesGreens's Avatar
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    Quote Originally Posted by Bounce View Post
    I had some good news today, I sent Emily in C/S a couple of pictures over the weekend of the missing AR coating, she has said it looks like an anomaly from manufacture & if I send the watch to them they will replace it FOC.
    To say I am very pleased is an understatement, well done Bremont.
    That's brilliant news, as I suspected - both the issue, and the swift rectifying of it! Let us know how you get on, and when it is returned!

    J.

  2. #12
    Glad you're getting this fixed FOC. I had the same issue with my MBII a few years ago and had to pay for a new crystal.
    MBII-GN / Rolex GMT Master / Rolex Explorer / Schofield Signalman / Omega Seamaster / Breitling Intruder / Orange Monster

  3. #13
    Quote Originally Posted by Bounce View Post
    I had some good news today, I sent Emily in C/S a couple of pictures over the weekend of the missing AR coating, she has said it looks like an anomaly from manufacture & if I send the watch to them they will replace it FOC.
    To say I am very pleased is an understatement, well done Bremont.
    Nice one.Ask for some beers too, you never know2��

  4. #14
    Senior Member Bounce's Avatar
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    Quote Originally Posted by Lancaster View Post
    Nice one.Ask for some beers too, you never know2��
    I think it should be me that buys Emily a box of chocolates for sorting it it out.

  5. #15
    Quote Originally Posted by Bounce View Post
    I think it should be me that buys Emily a box of chocolates for sorting it it out.
    You certainly can't fault the customer service can you.

  6. #16
    Senior Member Bounce's Avatar
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    Just had an email from customer services to say that they now want to charge me 245 to replace the Crystal.

    I had already told them in my first email that I wouldn't pay to have it replaced until service time & then when they saw the pictures they told me to send it in & they would replace it FOC.

    I am not very happy about this as I feel I have been misled, there was no mention of maybe a charge, or if we inspect it & find etc etc, just that they would replace FOC.

    I feel a bit annoyed about this as it has cost me to send it in to them for what is a complete waste of time.

    Sorry for the rant, but as I say I feel misled over this & they have gone down a bit in my estimation at the moment.

  7. #17
    Moderator RedsBluesGreens's Avatar
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    Quote Originally Posted by Bounce View Post
    Just had an email from customer services to say that they now want to charge me 245 to replace the Crystal.

    I had already told them in my first email that I wouldn't pay to have it replaced until service time & then when they saw the pictures they told me to send it in & they would replace it FOC.

    I am not very happy about this as I feel I have been misled, there was no mention of maybe a charge, or if we inspect it & find etc etc, just that they would replace FOC.

    I feel a bit annoyed about this as it has cost me to send it in to them for what is a complete waste of time.

    Sorry for the rant, but as I say I feel misled over this & they have gone down a bit in my estimation at the moment.
    Crikey, this is a pickle. Can you not refer them back to your previous communication where they said they would do it FOC?

    J.

  8. #18
    Senior Member Bounce's Avatar
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    Quote Originally Posted by RedsBluesGreens View Post
    Crikey, this is a pickle. Can you not refer them back to your previous communication where they said they would do it FOC?

    J.
    That is exactly what I have done, but as yet not heard back. I must say I am not holding my breath.

    I just feel a bit deceived as I told them I wouldn't pay for a replacement before I sent it & they said it was an anomaly from manufacture & to send it in.

  9. #19
    Fingers crossed everything is sorted and you're not out of pocket after the original message

  10. #20
    Senior Member Bounce's Avatar
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    Good news this afternoon, C/S emailed me & apologised for the mix up.

    Apparently they shouldn't have approved the replacement Crystal until the diagnostics team had inspected it, they still can't determine if it is a manufacturing fault or damage caused by a blow (I am sure I would have noticed a blow).

    Anyway they have agreed to replace the Crystal FOC again & turn around is about 4 weeks. Really happy that they have put things right, but I am going to miss it.

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