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Thread: MBII returns to the fold but running slow

  1. #1

    MBII returns to the fold but running slow

    Hello to all and the Bremont team,

    Hope this is the right place to post this as a short intro to my foray into the brand.

    I've recently purchased a preowned MBII after foolishly selling one a year ago and regretting it badly. It was sold by a well known and respected preowned watch dealer here in Singapore, which has a strict first-come-first serve policy for its more popular watches for sale. So when this MBII became available 2 weeks ago made sure I was the first in line before the store opened

    All was well in the first few days of wearing it, and the dealer had also timed and declared it well - I was a very happy chap! However in the last 3 days i noticed that its been losing up to 2 minutes a day, irregardless of whether i had it on my wrist or on the winder. This was very strange as it was not subject to any abuse.

    It was sold with all papers and warranty till July of 2016, however the original owner's purchase receipt was unavailable. I sent an email to Bremont's general customer service email, however I've seen on previous posts that there are certain team member's email addresses that can help expedite the process? Reason being I might be able to make a trip to London sometime in mid-September, and would be the perfect excuse to pay a visit to the Mayfair boutique to pick it up if it was serviced by then

    Hope someone could point me in the right direction, as I've seen and read of Bremont's exemplary customer service, hence I'm optimistic that the issue with my MBII can be resolved.

    Thanks in advance,

    Eugene

  2. #2
    Moderator RedsBluesGreens's Avatar
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    Eugene, sorry to hear about your issue. If you email the customer service address, or email Antonia - antonia@Bremont.com, I'm sure your issue will be sorted very soon.

    Anyway, welcome to the forum. Hope you stick around.

    J.

  3. #3
    Hello J - thanks for that, will email Antonia soonest - will definitely be sticking around, I've always been lurking but just never signed up

    Thanks again, and will report back on the outcome!

    Regards
    Eugene

  4. #4
    Senior Member
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    Welcome Eugene, delighted that you have decided to join us, better late than never!!

    I too have received fantastic customer service from the team at Henley, they have never let me down. Looking forward to hearing how things turn out!
    Now that you have surfaced here don't be a stranger!

    Regards
    Gavin

  5. #5
    Quote Originally Posted by RedsBluesGreens View Post
    Eugene, sorry to hear about your issue. If you email the customer service address, or email Antonia - antonia@Bremont.com, I'm sure your issue will be sorted very soon.

    Anyway, welcome to the forum. Hope you stick around.

    J.
    Hi Jake, I've got a question for the CS team and tried emailing Antonia but it bounced back. Any idea why or if I should contact someone else in the CS team?
    Thanks!

  6. #6
    Moderator RedsBluesGreens's Avatar
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    Quote Originally Posted by glacierjb View Post
    Hi Jake, I've got a question for the CS team and tried emailing Antonia but it bounced back. Any idea why or if I should contact someone else in the CS team?
    Thanks!
    Apologies - I got the email wrong. It's Antonia.southwell@Bremont.com.

    J.

  7. #7
    Quote Originally Posted by RedsBluesGreens View Post
    Apologies - I got the email wrong. It's Antonia.southwell@Bremont.com.

    J.
    I think Antonia has left to pursue a bright future musical career. Check out Totie Southwell.
    My main contact is the delightful Emma Smith and I'm sure you will get well looked after by her or her new partner in crime Alison. I will post their emails tomorrow when I'm back in work.

  8. #8
    Senior Member
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    Hi David - Antonia certainly has a real talent, a good few of her recordings on YouTube!

    Gavin

  9. #9
    Moderator RedsBluesGreens's Avatar
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    Quote Originally Posted by Oracle View Post
    I think Antonia has left to pursue a bright future musical career. Check out Totie Southwell.
    My main contact is the delightful Emma Smith and I'm sure you will get well looked after by her or her new partner in crime Alison. I will post their emails tomorrow when I'm back in work.
    Emma is on: customerservice@bremont.com

    I was aware of Antonia's musical antics - I've spoken to her about it at length in the past. Best of luck to her if she's moved to pastures new!

    J.
    Last edited by jwalker9; 05-10-2016 at 10:06 PM.

  10. #10
    Thanks a lot for the prompt responses, Jake and Oracle! 🍺

    Quite the voice Antonia's got!

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